Refund Policy

Last updated: July 24, 2026

Overview

This policy explains how ZMS AI reviews refund requests for credit purchases, duplicate charges, failed credit delivery, billing errors, and generation-related issues.

General Rule

Credit purchases are generally final once any paid credits from that purchase have been used. You may request a refund within seven days of purchase when none of the paid credits have been used.

We may also approve a refund or corrective credit when payment succeeded but credits were not delivered, the same order was charged more than once, a verified billing error occurred on our side, or applicable law requires a refund.

Non-Refundable Cases

We generally do not refund used or partially used credit packages, completed generations, subjective dissatisfaction with an AI result, prompts that need refinement, promotional or signup credits, requests outside the refund window, or accounts involved in abuse, fraud, chargeback misuse, or policy violations.

AI generation is interpretive. Variation in composition, motion, style, detail, or prompt adherence does not automatically qualify for a refund when the service functioned as intended.

Technical Errors

If a verified technical problem incorrectly consumes credits or prevents paid credits from being delivered, we may restore credits, add missing credits, correct the account balance, or issue a refund after review.

How to Request a Refund

Email support@zms.com with your account email, order reference, purchase date, package, reason for the request, and relevant screenshots or error details.

Submitting a request does not guarantee approval. We may review transaction records, delivery status, credit usage, generation history, account activity, and fraud signals.

Processing Time

We aim to respond within three business days. Approved refunds are normally returned to the original payment method. Banks and payment providers may take an additional five to ten business days to display the funds.

Chargebacks

Contact us before filing a payment dispute so we can investigate. Fraudulent or repeated chargebacks may result in account restrictions or termination.

Contact

For billing or refund questions, contact support@zms.com.